Booking Terms & Conditions

By making a booking, you agree to the following terms and conditions.

Learner Requirements

  • The learner must carry a valid driver's licence at all times and present it to the instructor upon request.
  • The learner must declare if their licence is suspended, cancelled, or restricted for any reason.
  • The learner must not be under the influence of alcohol, drugs, or any substance that may impair their ability to drive safely during a lesson.
  • The learner agrees to be at the designated pickup location at the agreed lesson time.
  • Lessons begin and end at the scheduled times. Late arrival by the learner may result in a shortened lesson without refund.

Payments

  • Payment may be made via bank transfer, cash, or EFTPOS on the day of the lesson.
  • Any outstanding fees must be paid before additional lessons can be booked.

Lesson Confirmations

  • All learners must respond to the lesson confirmation text message sent the evening prior to the lesson by 9:00 pm.
  • If a learner fails to confirm by 9:00 pm, the lesson may be cancelled.
  • Failure to confirm a lesson may be treated as a late cancellation, and the applicable cancellation fee may apply.

Cancellations, No-Shows, and Fees

  • A minimum of 5 hours' notice is required to cancel or reschedule a lesson.
  • If the required notice is not provided, a late cancellation fee of $85 per hour booked will apply.
  • If a learner fails to attend a scheduled lesson without notice, a no-show fee of $85 per hour booked will apply.
  • All cancellation or no-show fees must be paid before another lesson can be booked.
  • If a learner cancels lessons without reasonable excuse more than three (3) times, all future lessons will be required to be prepaid.
  • If a learner records a no-show, all future lessons will be required to be prepaid, in addition to payment of the applicable no-show fee.

Accidents and Vehicle Damage

  • In the event of an accident during a lesson, the learner or their parent/guardian is responsible for payment of the insurance excess or the full cost of repairs, whichever applies.
  • If the vehicle is damaged during a lesson, the learner or their parent/guardian agrees to pay the insurance excess or repair costs, regardless of fault.

General Conditions

  • The driving school reserves the right to refuse, cancel, or terminate a lesson if the learner fails to comply with these Terms and Conditions or if safety is compromised.
  • These Terms and Conditions may be updated from time to time. The version published on the website at the time of booking will apply.

If you have any questions about these terms, please contact us before making a booking.

Training Wheels Driving School

Drive with confidence, learn with us.

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